| S VENKATESHWARAN |
Nanganallur Diha Clinic marketing director, Mr. Rajasekar K.S.,
gave Nanganallur Speaks a first-hand experience of the clinic’s
warm, patient-friendly approach. What impressed the most was
that every stage of a patient’s visit was carefully planned with
kindness, comfort and respect.
The care begins even before a patient enters the clinic. The
security staff are well-trained to assist senior citizens and
patients who need support. If it is raining, they immediately
come with an umbrella to receive patients. They are always
ready to help elderly visitors with wheelchairs, guide them
safely inside and even assist in arranging transport when
required.
Inside the clinic, the welcoming atmosphere is very different
from what many people expect from a healthcare centre. The
clinic is clean, spacious, well-lit and fully air-conditioned.
Beautiful paintings, library, kids play area, soothing
instrumental music and a pleasant environment help patients
feel relaxed while waiting for their consultation.
One thoughtful feature was the waiting area. If a senior citizen
comes with their son or daughter who has taken time off from
work, the accompanying family member can comfortably sit and
even continue their office work using a laptop while waiting.
The seating is comfortable and the surroundings are calm,
making the waiting time productive and stress-free.
Another impressive aspect is the attentive service provided by
the front-office team and patient care staff. Once the doctor is
ready, the staff personally inform the patient and attendant and
guide them to the consultation room.
Every patient is treated with patience, respect and a smile.
From the reception desk to the nurses and patient care officers,
every member of the team works together to ensure a smooth
and caring experience.
The clinic also provides all essential diagnostic facilities under
one roof, including an NABL-accredited laboratory, ECG, X-ray,
ultrasound, TMT, physiotherapy and pharmacy.
This saves patients from travelling to different places for tests
and treatment.
Diha Clinic is especially committed to the well-being of senior
citizens. A special 10% discount is offered to people aged 60
years and above on consultations, laboratory tests, scans,
physiotherapy, health check-up packages and medicines.
Home services for blood sample collection and physiotherapy
are also available from Monday to Saturday, making healthcare
more accessible for elderly patients.
The clinic regularly conducts free medical camps and health
awareness programmes for the benefit of the local community.
Its annual ‘Nadanga Nallur’ – senior citizens walkathon – has
become a popular event that encourages elders to stay active
and healthy while promoting fitness among residents.
What truly stands out was that patient care at Diha Clinic is not
limited to medical treatment alone. Every small detail, from the
moment a patient arrives until they leave the clinic, reflects
genuine concern, empathy and professional service.
The clinic proves that quality healthcare does not always have
to be expensive and that compassionate care can make a
significant difference in a patient’s experience.
Diha Clinic has set an excellent example of how patient-
centered healthcare should be delivered, making it one of the
most trusted healthcare destinations for the people of
Nanganallur and its neighbouring areas.
